Our on-site technical assistance When a technical support engineer visits your business or premises to inspect your IT infrastructure and analyze the current system, this is referred to as a sight visit and walkthrough. The expert will do a complete assessment to find any issues with current hardware or software and will propose updates, upgrades, or repairs. This tour assists in ensuring that your IT infrastructure is safe, dependable, and current. In addition, the engineer can advise on any new or extra equipment that may be required. This visit also gives the engineer the chance to answer any questions you may have and provide you with the knowledge you need to make educated decisions about your IT infrastructure.