Troubleshooting and Repair is a sub-category of On/Off-Site Technical Support, which provides assistance to users with software and hardware related issues to their desktops, laptops, and mobile devices. The technicians in this field have the expertise to identify, diagnose, and resolve any technical issues that may be causing the user difficulty. The technicians can provide assistance with software updates, hardware repairs, virus removal, and even data recovery. Furthermore, they can also provide guidance on how to back up data, and help with setting up new hardware and software. With their experience and technical knowledge, they can ensure that the user's device is running optimally, and that the technical issue is resolved in a timely manner.